Enterprise Collaboration and Virtual Teams Report (May 13, 2008)

# One vendor argues that wikis are bad for external customer collaboration, due to four reasons. "I think many companies rolled out Wikis for their customers and incorrectly assumed they were ideal because they give the company one place to go to maintain information. As usual, this is right and wrong. For the company, it might appear to be low maintenance. However, this is a fallacy because the maintenance load grows substantially as the Wiki grows. For the customers, it is not ideal and leads to frustration and antipathy. My advice is to use a Wiki selectively, but don’t make it the central tool to collaborate with your customers."

# Glance Networks released a video interview with MailWise, talking about how they are using the Glance desktop conferencing tool. "Without Glance, we wouldn't be able run our business."

# One Communications Corp. is using telepresence to link its offices, and is finding it great. ""The technology has come so far so fast that it's very easy for anyone to run it," says Russell Oliver, the company's vice president of strategy. Mr. Oliver says the company's six videoconferencing rooms, which use a system designed by Norway's Tandberg ASA, are fully booked on most weekdays."

# Partnerships in law firms: Chuck says stop that already, and go for collaboration instead. "I would suggest you collaborate where you can if you really want to work together. If he or she wants an office, let him or her get an office. If he or she wants a secretary, let him or her get a secretary. If his or her minds changes and he or she wants to move on from you, let him or her move on. Create a structure that allows for organic collaboration in which people can be what they want to be, and do what they want to do, and in which you can work together when you can, and not work together when you do not want to or are unable without having to bust bank accounts and business structures and feelings to do it."

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